Return & Refund Policy

At FoxShape, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may return your item within 30 days of receiving it, subject to the conditions below.

Customer Responsibility for Returns

The customer is always responsible for return shipping costs, including for faulty, damaged, or incorrect items. There are no restocking charges.

How to Start a Return

To start a return:

• Email us at support@foxshape.com within 30 days of receiving your order.

• Include your order number and a short explanation of your request.

• For all returns, we will provide clear instructions on how to send your item back at your own cost.

Returns sent without prior contact may not be accepted.

Return Address

Company: Yiwu Cujia Trade Co.

Consignee: Sam Huang

Contact: 15356945523

Address: Warehouse of Sujia Aihua, 1511 Jingang Avenue East, Jindong District, Jinhua City, Zhejiang Province, China

Condition of Returned Items

To be eligible for a full refund:

• Items must be unused, unwashed, and in original condition.

• Original packaging should be included where possible.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or incorrect, contact us immediately. You are entitled to a full refund or replacement. Return shipping costs remain the customer’s responsibility.

Exchanges

We accept exchanges. To request an exchange, contact us at support@foxshape.com within 30 days of receiving your order. The same return conditions apply.

Non Returnable Items

None. All items are eligible for return, exchange, and refund if they meet the conditions above.

Refund Timeline

• Inspection after arrival.

• Refund processed within 3 to 5 business days.

• Sent back to your original payment method.

Please note that your bank or payment provider may take additional time to complete the refund.

Need Help?

Questions? We’re here for you.

Email: support@foxshape.com

Phone:  +1 717-265-9817

Company Details

Store Name: FoxShape

Company Name: MB Collective

Registration Number: 42040802

Business Address: Fortuynhof 3, 4835 GD Breda, The Netherlands

Warehouse Address: 151 Chambers St, Steelton, PA 17113, United States

Email: support@foxshape.com

Phone Number: +1 717-265-9817

Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM (GMT-5)

Saturday: 12:00 PM – 5:00 PM (GMT-5)

Sunday & Public Holidays: Closed